Bachelor of Science in Industrial Engineering with specialization in Service Management

Goals and Objectives of the Program

 

  1. As a critical and creative thinker
  2. As an effective communicator
  3. As a reflective life-long learner
  4. As a service driven citizen
  5. An innovator and constant seeker of improvement

Program Learning Outcomes (LO):

 

      1. An ability to apply knowledge of mathematics, physical and information sciences, and engineering sciences to the practice of industrial engineering
      2. An ability to design and conduct experiments as well as to analyze and interpret data
      3. An ability to design, build, improve, and install systems or processes which are efficient, effective, as well as robust to meet desired needs within identified constraints
      4. An ability to work effectively in multi-disciplinary and multi-cultural teams
      5. An ability to recognize, formulate, and solve engineering problems
      6. A recognition of professional, social, and ethical responsibility
      7. An ability to effectively communicate orally and in writing using the English language
      8. An understanding of the effects of engineering solutions in a comprehensive context
      9. An ability to engage in life-long learning and an understanding of the need to keep current of the developments in the specific field of specialization
      10. An ability to use the techniques, skills, and engineering tools necessary for engineering and business practice
      11. An ability to perform services in the form of analysis, design, preparation of plans, specifications, estimates, and implementation of: work standards, SPC, production planning and material control systems, manufacturing and service facilities, operations research models for production and operations, and information systems
      12. Knowledge and understanding of engineering and management principles as a member and leader in a team, to manage projects in a multi-disciplinary environment.

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Program Checklist

 


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LEGEND: H = HARD PRE-REQUISITE
S = SOFT PRE-REQUISITE
C = CO – REQUISITE
TOTAL UNITS: 221 (10)

 

To the Students:

  1. Please take note that courses should not be enrolled without passing their respective pre-requisite and taking (not necessarily passed) their soft-requisite. Be reminded that not following so will cause the course to be INVALIDATED.
  2. This checklist is tentative and subject to change.

Please be guided accordingly. Thank you.

 

For PDF version of Program Checklist please click here.

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Curriculum Map

 


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For PDF version of Curriculum Map please click here.

 

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Course Description

 

Major Course Description

All major courses under the BS IME-SM program are the same courses taken up by the BS IE student except for the electives.

Minor Course Description for BS IME-SM

 

SERVENG Management of Service Operations
3 units 
The course introduces the students to the activities involved in the design and management of service systems. The impact and importance of services on a nation’s economy is emphasized. Concepts and tools in measuring and achieving service quality are discussed. Moreover, similarities and differences between traditional manufacturing management and service management techniques are tackled.

Pre-requisite : PRCIEE (Hard)
Pre-requisite to : RESTOPN(Co), RETMANT(Soft), FINASER(Soft), HEALCAR(Soft), BUSSPRO (Soft)

 

RESTOPN Management of Food Service Systems
2 units 
The course introduces the students to the activities involved in the operation and management of organizations in food service industry, and the different applications of industrial engineering in this industry.

Pre-requisite : SERVENG (Co)
Pre-requisite to : NONE

 

RETMANT Retail Management
2 units 
Retail management for Industrial Engineers covers a broad overview of the retail operations and introduces the students to the activities in the design and management of retail systems. The course deals with retail strategy, retailing facility and location design, merchandising and inventory management, retail organization, supply chain management and retail information systems.

Pre-requisite : SERVENG (Soft)
Pre-requisite to : NONE

 

FINASER Introduction to Banking Industry
2 units 
The course focuses on the operations of banking and its related problems. This course will also discuss trends and challenges in the industry.

Pre-requisite : SERVENG (Soft)
Pre-requisite to : NONE

 

BUSSPRO Business Process Outsourcing
2 units 
This course focuses on managing a call center and its related problem such as manpower scheduling, forecasting and planning of resources. Students will analyze the call center industry of the Philippines and identify IE tools that may be used in managing the call center.

Pre-requisite : SERVENG (Soft)
Pre-requisite to : NONE

 

HEALCAR Introduction to Healthcare Management
2 units 
The course primarily focuses on managing health care system. Issues, problems and techniques related to planning of resources, service improvement, controlling of health care costs, etc. Likewise, this course will also discuss trends and challenges in the industry.

Pre-requisite : SERVENG (Soft)
Pre-requisite to : NONE

 

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Contact Information

Office of the Chair
Brother Andrew Gonzales Hall, 8th Floor
2401 Taft Avenue
1004 Manila, Philippines

Tel. Nos.: (632) 524-4611 loc. 220
Telefax: (632) 524-0563
Email (Chair) : [email protected]
Website: Industrial Engineering
URL: www.dlsu.edu.ph