TABLE OF CONTENTS

Jeden O. Tolentino

The Contributors

RESEARCH ARTICLES

Customer Satisfaction and Service Quality in High-Contact Service Firm
Emilina R. SarrealTeaching Business Calculus: Methodologies, Techniques, Issues, and Prospects
Frederick A. Halcon

Application of Accrual and Cash Accounting: Implications for Small and Medium Enterprises in Metro Manila
Cynthia P. Cudia

Income Statement Disclosures: An International Financial Reporting Standard Compliance Report of Ten Selected Publicly Listed Corporations in the Manufacturing Industry
Rodiel C. Ferrer

Balance Sheet Disclosures: An IFRS/PFRS Compliance Report of Ten Publicly Listed Companies in the Food Industry
Heminigilda E. Salendrez

Impairment Practices of Selected Publicly-Listed Companies in the Philippine Mining Industry
Florenz C. Tugas

Make Haste or Waste: A Case Study on Predicting Bankruptcy of Weyst Oyl Corporation Using Altman’s Z-Score Model
Joy S. Rabo

A Framework for Analysis of Ambidexterity and Performance in Small-to-Medium-Sized Firms
Edgardo N. Bolinao