Entitlement Mentality: Undertones in Unproductive Conflict in Family Businesses
Presented by: Prof. Dr. Ma. Andrea L. Santiago, Management and Organization Department, Ramon V. del Rosario College of Business
Date of presentation: 24 February 2016 (Wednesday)
Venue: Tereso Lara Seminar room (L230), De La Salle University
The findings suggest that conflicts encountered by the family members – be it in the operation of the business concerned or the distribution of wealth – are usually due to the sense of entitlement, a learned behavior which usually provokes a questions of fairness. Resolving such problems allows for greater focus on family efforts in addressing the more pertinent issues of their businesses, which effectively increases their productivity.
About the Author
Prof. Dr. Ginny Santiago is a Full Professor at the Management and Organization Department at DLSU. She obtained her MBA from the Asian Institute of Management and her doctorate from the De La Salle Graduate School of Business and Economics. After obtaining her doctoral degree, Prof. Dr. Santiago moved from industry to the academe where she received several awards for teaching and research excellence. Her research interests are in the fields of family business management, corporate social responsibility, management of educational institutions, and sustainable development.
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