STEP 1: Online application
No walk-in requests for documents will be accommodated. All document requests will be received online via the following platforms:
Document Type | Platform |
Transcript of Records
Certifications Certified True Copy of Diploma Special Handling (e.g. WES, CES, LSAC, NCEES) |
Via Online Request for Documents (ORD) facility
|
Transfer Credentials/Honorable Dismissal
Certification, Authentication, and Verification (CAV Requests) Program Completion Form (for Diploma programs) Certified True Copy for Course Syllabus Certified True Copy of Syllabus
|
Via The Concierge Support Portal
Select Academic Credentials Requests then Request Submission
|
Students can select from two (2) standard processing types as shown in the table below. Working days exclude Saturdays, Sundays, Holidays, and Christmas break.
Processing Type | Number of Days |
Regular | 8 working days |
Express | 3 working days |
However, please find instances below which will require longer processing days. A notification email will be sent to the requestor for these cases.
- For declared class and office work suspension due to fortuitous events, the processing days may take 15-25 working days depending on the effects of suspensions.
- For requesting parties with ID 089 and below, or for documents that would need accessing old records which were archived or need to be requested from different departments, processing days shall be 15-25 working days.
- For Duplicate Diploma (request for replacement or duplicate copy), processing shall be 15 working days.
- For three (3) or more documents requested by a client within the same day, processing shall be 15 working days.
- For course descriptions and course syllabus (all courses), processing days shall be 15-25 working days.