General Inquiries
Via The Concierge Support Portal
Select Report an Issue> Academic Document Requests >General Inquiries
Submission of Request for Documents (RFD)
Via Online Request for Documents facility for the following documents:
- Transcript of Records
- Certifications
- Certified True Copy of Diploma
- Special Handling (e.g. WES, LSAC)
Via The Concierge Support Portal for the following documents:
- Transfer Credentials/Honorable Dismissal
- Certification, Authentication, and Verification (CAV Requests)
- Certified True Copy for Course Syllabus
- Certified True Copy of Flowchart
Status of RFD
Via The Concierge Support Portal
Select Report an Issue > Academic Document Requests > Document Follow-up
Please note that processing time of documents is distinct from the delivery time. Once documents are released to the courier, delivery status can be tracked via the courier website.
- ID card replacement
- ID card validation
- Submission of lacking requirements
- Submission of verified documents
Release of RFD
Via Courier Service
To provide an effortless experience to requesting parties, the mode of release for documents shall primarily be by courier.
Via In-person Collection
This is by appointment only. The instructions on scheduling an appointment is indicated in the confirmation email once order is successfully submitted via the Online Request for Documents facility.