Service/Standby Unit Requisition Guidelines

If a unit is pulled-out by PC Engineers for repair, Service/Standby Units may be requested for from the Help Desk for temporary replacement until the unit gets fixed. Requests for Service/Standby Units may also be made for other purposes such as for events, seminars, etc.

  1. When a PC Engineer pulls out a unit for repair, he will inform the Help Desk about the need for a Service/Standby Unit.
  2. The Help Desk will make a Service Maintenance Request (SMR) for the PC Engineer in-charge.
  3. The PC Engineer will coordinate with the Inventory Management unit for the request.
  4. The Inventory Management will check the availability of a Service/Standby Unit. If a unit is available, the Inventory Management will attach a filled-up Service/Standby Unit stick-on form to the SMR.
  5. The PC Engineer will pick-up and test the unit.
  6. If a unit is not available, the Inventory Management will inform the Help Desk, sign and return the SMR to the PC Engineer.
  7. The PC Engineer will notify the Help Desk about the status of the request.
  8. The Help Desk will contact the user if a unit is ready for pick-up.