Service Request Form Processing Guidelines

  1. Users must submit Service Request forms (SRF)to the Help Desk in duplicate (2 copies).
  2. Upon receiving an SRF, Help Desk creates a Service Maintenance Request (SMR) for the ITC personnel to be assigned to make the necessary action for the user’s request.
  3. Once the ITC personnel completes the necessary action, the SRF and SMR will be returned to the Help Desk for closure.
  4. The Help Desk forwards the SRF to the ITC Director for review and signature.
  5. The Help Desk will archive one copy of the SRF, and return the other copy to the user for evaluation.