Defective Equipment Pull-out Guidelines

  1. Defective units/equipment are pulled-out by ITC’s PC Engineers.
  2. Upon pulling out defective units, PC Engineer in-charge will relay information to the Help Desk about the unit’s details and their initial remarks through the pull-out stub.
  3. Help Desk will sign two (2) copies of Acknowledgment Receipt; one copy for the requesting party, and the other copy for the Help Desk.
  4. Help Desk will properly log the details written by the PC Engineer on the pull-out stub.
  5. Help Desk will make a Service Maintenance Request for the PC Engineer to be assigned to repair the unit.
  6. Upon receiving the SMR from Help Desk, assigned PC Engineer will repair the unit.
  7. The assigned PC Engineer will update Help Desk about the unit’s status.
  8. Once the PC Engineer gets the unit repaired Help Desk will inform the user that the unit is ready for pick-up.
  9. If the PC Engineer concludes that the unit can no longer be repaired, a replacement will be requested from the Inventory Management unit.