Chancellor

How to obtain your Ethernet / Physical Address On a Laptop On your desktop, click on Start and go to All Programs. In the Accessories menu, click Command Prompt.A quicker way to do this is to click on Start and click Run. In the Run window, type cmd and click OK.   …

MLS Account Activation Requisition through CAP Guidelines Faculty members may have the co-academic personnel (CAP) in their offices activate their MLS account through an authorization letter addressed to the ITC Director. The CAP shall report to the ITC Help Desk …

IT Training Reservation Guidelines Updates on training schedules shall be posted through the Help Desk website and My.LaSalle e-mail. Reservations may be made either by phone (at local 316 or 466) or thru emailing the Help Desk at [email protected] The following …

Intranet File Uploading Accomplish ITC SRF• User should fill-up an ITC Service Request Formrequesting access to a specific web folder and indicating the submitted files/documents to be uploaded to Intranet web site. • Together with the SRF, files/documents to be uploaded should be available upon request. User …

Hardware Requisition Process Note: This process is applicable only to bulk purchases of computer units. View the Hardware Requisition Process Visual. Important Dates* Deadline of MRF Submission to ITC Estimated Delivery Date at ITC Estimated Release Date to End-user On or before the …

Hardware and Software Requirements Requisition Guidelines Users must accomplish a Materials Requisition form (MRF) and make a letter addressed to the ITC Director stating why the materials are being requested for. The MRF must be signed by the Chairperson or …

Defective Equipments Pull-out Guidelines Defective units/equipments are pulled-out by ITC’s PC Engineers. Upon pulling out defective units, PC Engineer in-charge will relay information to the Help Desk about the unit’s details and their initial remarks through the pull-out stub. Help …

Computer Repair Requisition Guidelines Users may send their computer units for repair to the Help Desk, or have a mover send it if necessary. Help Desk will properly log the necessary details upon receiving a unit for repair. Help Desk …

Computer Laboratory Reservation Guidelines Note: This is applicable only to Computer Laboratories under the Information Technology Center: L212, L229, L320, L335, V103, V301, V211, J212, G302, G304, G306, G404, Y602 & MSCL For Computer Classes or Subjects Inform ITC of the …

Call Handling Guidelines For new service requests, the Help Desk will ask the caller for the following details: Name Location (department, building, room number) Problem Details For existing service requests, the Help Desk will ask for the following details: Name …