Computer Repair Requisition Guidelines

  1. Users may send their computer units for repair to the Help Desk, or have a mover send it if necessary.
  2. Help Desk will properly log the necessary details upon receiving a unit for repair.
  3. Help Desk will sign two (2) copies of Acknowledgment Receipt; one copy for the requesting party, and the other copy for the Help Desk.
  4. Help Desk will manage the request.
  5. Help Desk will inform the requesting party once the unit has been repaired.
  6. The User may immediately pick-up the unit after receiving the information, or have a mover pick it up from the Help Desk if necessary.
  7. The User/mover shall sign on the Help Desk’s logbook to confirm receipt of the unit.
  8. Help Desk will duly record the action through Excel.
  9. Help Desk will accomplish a Service Maintenance Request form (SMR) for the PC/Net Engineer to request them to have the unit set-up in the requesting party’s department.