About Us
Help Desk is an information and assistance resource that troubleshoots problems our users encounter. It is the central point to receive immediate help on various IT problems/concerns through a wide range of activities including:
- Providing Internet accounts such as e-mail, remote access, hosting of web pages, etc.
- Advisory on IT problems such as password retrieval, errors in operating systems and application software, computer viruses, etc.
- Distribution and installation of licensed software and other packages
- Repair and maintenance of hardware, and upgrade of software
- Consultancy on IT Equipment specifications based on the purchasing requirements of various offices.
- Continuous tracking of network access failures.
- Development and maintenance of Help Desk web site and its solutions database
- Referrals to specialists on IT problems/concerns that cannot be directly addressed by the Help Desk.
Help Desk Team
- Mary Jean B. Soria, Coordinator
- Criselda F. Garcia, Assistant Coordinator For HelpDesk Team
- Jerald G. Ico, IT Help Desk Assistant
- Zarah Jane D.R Jole Jole, IT Help Desk Assistant
- Nadel C. Ledres, IT Help Desk Assistant
- Wilmer M. Mauricio, IT Help Desk Assistant
- Ramel B. Penales, IT Help Desk Assistant
- Richard S. Tabano, IT Help Desk Assistant
- Joseph Patrick S. Tapang, IT Help Desk Assistant
- Criselda F. Garcia, Assistant Coordinator For HelpDesk Team
Contact Information
ITS Help Desk @ the Manila Campus
Room 305, Gokongwei Hall
De La Salle University
2401 Taft Avenue
1004 Manila, Philippines
SMS/Viber: +6320917-5873364
Google Chat: itservices
Email: [email protected]
Contact No.: (632) 524-4611 to 26 local 316 and 466
(632) 526-4242 (Direct Line)
ITS Help Desk @ the Makati Extension Campus (MEC)
5/F, RCBC Plaza Tower II
6819 Ayala Avenue
1200 Makati City, Philippines
Contact No.: (632) 753-4611 local 111
ITS Help Desk @ the Science and Technology Complex (STC)
W401, Milagros del Rosario Building
LTI Spine Road, Brgys. Biñan and Malamig,
Biñan, Laguna 4024, Philippines
Google Chat: its.stc.helpdesk
Email: [email protected]
Contact No.: (049) 554-8900 local 130
ITS Help Desk Service Hours:
Manila Campus
Mondays to Fridays: 0700H – 2000H
Saturdays: 0800H – 1200H; 1330H – 1700H
Makati Extension Campus (MEC)
Mondays: 1300H – 1800H; 19:30H – 2200H
Tuesdays to Fridays: 1330H – 1800H; 1930H – 2200H
Saturdays: 0800H – 1200H; 1330H – 1800H
Science and Technology Complex (STC)
Mondays to Fridays: 0730H – 1800H
Saturdays: 0800H – 1200H
Mission
We aim to provide our users with a single point of contact where we can aid them with solutions on their queries on internet/network problems, procedural matters, and other IT problems/concerns. It is our duty to give our users the assurance that they are of our utmost concern.
Objectives
- Assure there is necessary amount of information for our users in our website
- Gather information from our users to find out where and how our team may be of help
- Evaluate the efficiency (relevance and accuracy of content) and usefulness (grade of benefit to users) of each of our web site’s pages, and eliminate those with low visit frequencies
- Evaluate the helpdesk service level by determining the management’s methods of performing services