About Us

Help Desk is an information and assistance resource that troubleshoots problems our users encounter. It is the central point to receive immediate help on various IT problems/concerns through a wide range of activities including:

Providing Internet accounts such as e-mail, remote access, hosting of web pages, etc.
Advisory on IT problems such as password retrieval, errors in operating systems and application software, computer viruses, etc.
Distribution and installation of licensed software and other packages
Repair and maintenance of hardware, and upgrade of software
Consultancy on IT Equipment specifications based on the purchasing requirements of various offices.
Continuous tracking of network access failures.
Development and maintenance of Help Desk web site and its solutions database
Referrals to specialists on IT problems/concerns that cannot be directly addressed by the Help Desk.

Help Desk Team

Mary Jean B. Soria, Coordinator
- Criselda F. Garcia, Assistant Coordinator For HelpDesk Team
  - Jerald G. Ico, IT Help Desk Assistant
  - Zarah Jane D.R Jole Jole, IT Help Desk Assistant
  - Nadel C. Ledres, IT Help Desk Assistant
  - Wilmer M. Mauricio, IT Help Desk Assistant
  - Ramel B. Penales, IT Help Desk Assistant
  - Richard S. Tabano, IT Help Desk Assistant
  - Joseph Patrick S. Tapang, IT Help Desk Assistant

Contact Information

ITS Help Desk @ the Manila Campus
Room 305, Gokongwei Hall
De La Salle University
2401 Taft Avenue
1004 Manila, Philippines

SMS/Viber:        +6320917-5873364
Google Chat:    itservices
Email:                [email protected]
Contact No.:      (632) 524-4611 to 26 local 316 and 466
(632) 526-4242 (Direct Line)

ITS Help Desk @ the Makati Extension Campus (MEC)
5/F, RCBC Plaza Tower II
6819 Ayala Avenue
1200 Makati City, Philippines

Contact No.: (632) 753-4611 local 111
ITS Help Desk @ the Science and Technology Complex (STC)
W401, Milagros del Rosario Building
LTI Spine Road, Brgys. Biñan and Malamig,
Biñan, Laguna 4024, Philippines

Google Chat:     its.stc.helpdesk
Email:                [email protected]
Contact No.:      (049) 554-8900 local 130

ITS Help Desk Service Hours:

Manila Campus
Mondays to Fridays: 0700H – 2000H
Saturdays: 0800H – 1200H; 1330H – 1700H

Makati Extension Campus (MEC)
Mondays:                     1300H – 1800H; 19:30H – 2200H
Tuesdays to Fridays:    1330H – 1800H; 1930H – 2200H
Saturdays:                   0800H – 1200H; 1330H – 1800H

Science and Technology Complex (STC)
Mondays to Fridays: 0730H – 1800H
Saturdays: 0800H – 1200H

Mission

We aim to provide our users with a single point of contact where we can aid them with solutions on their queries on internet/network problems, procedural matters, and other IT problems/concerns. It is our duty to give our users the assurance that they are of our utmost concern.

Objectives

Assure there is necessary amount of information for our users in our website
Gather information from our users to find out where and how our team may be of help
Evaluate the efficiency (relevance and accuracy of content) and usefulness (grade of benefit to users) of each of our web site’s pages, and eliminate those with low visit frequencies
Evaluate the helpdesk service level by determining the management’s methods of performing services