Mental Health and HIV among Call Center Employees in the Philippines: Co-producing a Workplace Intervention using a Systems Approach

Mental Health and HIV among Call Center Employees in the Philippines: Co-producing a Workplace Intervention using a Systems Approach

Project Director:  Maria Guadalupe C. Salanga
Funding Agency:  Medical Research Council through The University of Glasgow

The aim of this project is to understand how the workplace setting (or system) shapes both mental health and HIV risk. The investigators will work with call centre employees and their managers to understand their priorities and identify aspects of the workplace that they think could provide potential solutions. Having agreed on these solutions, they will be tried out in the workplace and managers and employers will be asked for their views on how well they address the issues, how easy they are to implement and whether they represent value for money. The solutions will need to consider the physical environment, working culture and wider social influences to ensure it is acceptable, and easy to deliver in the long-term. The project will involve workshops with employees and managers, as well as interviews with employees and outside experts. The aim of the investigators is to come up with a final design that call centres and stakeholders in industry and government think would be worth evaluating on a wider scale. They will also share lessons with other researchers on methods for designing interventions in corporate settings.