Technical Support Specialist

The Technical Support Specialist, Campus Technical Support, provides direct, hands-on, on-site/remote technical assistance to university faculty, staff, and administrative units regarding their office-related peripherals and general IT equipment. This position is responsible for the installation, configuration, troubleshooting, and maintenance of hardware and software, ensuring the smooth operation of IT resources in various office environments across campus. The specialist works under the guidance of the Technical Support Supervisor, focusing on timely issue resolution and delivering high-quality customer service for specific on-site/remote support needs, distinct from central Service Desk operations or specialized Learning Space Management.

1. Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field; relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
2. 1–2 years of IT technical support, helpdesk, or field support experience, with hands-on end-user assistance in office environments, including hardware, software, and network troubleshooting.
3. Strong knowledge of computer hardware, operating systems (Windows, macOS), common office applications (Microsoft Office Suite), and IT service management (ITSM) ticketing systems.
4. Basic understanding of networking concepts (TCP/IP, Wi-Fi, LAN) and troubleshooting.
5. Ability to diagnose and resolve technical issues efficiently, with excellent communication, interpersonal skills, and a customer-oriented mindset.
6. Capable of working independently and collaboratively within a team environment.

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