- Go to the Support Portal.
- The DLSU Finance and Supply Chain Support Portal page will open.
- Type a valid email address in Log in to submit tickets. Click Log in.
- A pop-up notification message will be displayed at the upper portion of the page.
- Check your email with the subject Login to your help desk portal. Click the “Click this link to login to the portal” link.
Note: An invitation link is sent each time the user logs in and serves as the user login authentication in the DLSU Finance and Supply Chain Support Portal.
- The DLSU Finance and Supply Chain Support Portal page will open.
- To report a concern/issue, click Submit a ticket.
- The form for ticket creation will be displayed.
- Fill out all the fields.
- Summary – brief description of the report
- Description – detailed description of the report and provide other information that would help resolve your report
- Category – select the appropriate category based on the application you are accessing
| Category (Main Apps) | Sub-Apps |
| BPMS (Request for Payment) | Cash Advance, Liquidation, Payment for Utilities and Government Institutions, Petty Cash Setup, Petty Cash Replenishment, Request for Payment (Others), Reimbursement, Unliquidated Cash Advance |
| Oracle SCMO and OCFO Modules (internal operations) | Accounts Payable, Accounts Receivable, Budgeting, Cash Management, Fixed Asset, General Ledger, Inventory Management, Procurement Contract, Procurement-Sourcing-PO, Supplier Qualification Management, Supplier Portal |
| Oracle Self-Service Procurement | Budget, Catalog Item, Inventory Item, Non-Catalog Item, Receiving, User Access, Others |
| Oracle SQM and Supplier Portal | Agreements, Deliverables, Invoice and Payments, Negotiation, Qualification, Others |
- Issue / Concern – select the issue or concern you are encountering
- Attach a file – provide a screenshot of the error message or other supporting documents.
- Click Submit.
- A pop-up notification message will be displayed at the upper portion of the page.
- Click Home to view your submitted ticket/s and its status.
- Click the drop down list to view your Open and Close ticket/s.
- Select the ticket to view its details.
- Ticket details will be displayed.
- You can send a message or question in the chat box.
- You can also close the ticket if your report has been resolved.
