Company Name: SeaChange International
Company Background: SeaChange International provides the software and systems that are changing television. Its market leading solutions have enabled cable, telecommunications and television operators to fundamentally change the way consumers watch video. As the market leader in video-on-demand solutions, SeaChange’s software and systems have played an integral part in shaping the future of TV. Whether it’s video-on-demand, targeted advertising or advanced applications such as gaming-on-demand, SeaChange is leading the way.
With its Emmy-winning solutions, thousands of SeaChange systems are helping broadband, broadcast and satellite television companies to streamline operations, expand services and increase revenues. SeaChange is a global leader with headquarters in Acton, Massachusetts and product development, support and sales offices throughout the world.
Job Vacancy: Technical Writer I (6)
Job Description:
- Work closely with hardware, software development and test engineers to understand functions, interfaces, and utilities used for products and engineering procedures.
- Work independently to write publication-quality documentation and work within a team to review documentation with peers and subject matter experts.
Qualifications:
- Fresh graduates of a Computer Science, Communication, Engineering course are welcome to apply
- Proven ability to write clear, grammatical, and organized prose
- Interest and ability to learn new technology
- Proficiency Microsoft Word.
- Knowledge of Adobe Framemaker a plus.
- Ability to speak and write Mandarin is a plus.
Job Vacancy: Technical Writer III (3)
Job Description:
- The Technical Writer will be responsible for all aspects of assigned documentation tasks and for prioritizing the tasks and deliverables.
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The writer must work comfortably with development engineers, quality assurance testers, and field service personnel.
- The Technical Writer will work with a cross-functional group including Development Engineering, Systems Engineering, Customer Support, and Field Service to streamline and improve product and procedural documentation by providing clear, usable, and complete documentation.
- The successful candidate will work with Windows-based server systems in a lab environment to understand and document required product features and procedures.
- The operations to be supported might include hardware maintenance, system-level software configuration, installation and setup utilities (both command-line and GUI), diagnostic utilities and internal product development and release procedures.
Qualifications:
- College degree in Computer Science, English, Communication Arts, Journalism or a related field
- 3-8 years experience writing technical documentation
- Proven ability to write clear, grammatical, and organized prose
- Familiarity with Windows and Linux server environments
- Ability to learn new technology quickly
- Proficiency in Adobe FrameMaker and Microsoft Word
- Experience with any of the following is a plus:
- Adobe Illustrator & PhotoShop
- HTML and PDF production
- Help authoring tools
- Ability to speak and write Mandarin is a plus
- Willing to regularly travel to China
Job Vacancy: Senior Software Engineer (4)
Job Description:
- Designs, develops and implements Systems hardware and software across multiple platforms requiring technical competence and experience.
- Will have full responsibility for planning, organizing and conducting project tasks, based on assessment of basic architecture and current hardware limitations, selection of new concepts and approaches, definition of complex design specifications, development of major routines and utility programs and resolution of difficult hardware/software compatibility problems.
Requirements:
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At least 5 years related working experience.
- BS or MS degree in Engineering or Computer Science
- Experienced with object-oriented programming(. i.e. C, C++, C#) OR background in Ruby on Rails, new/advanced programming languages and integrated automation systems
- Knowledge of networking and multi-threaded applications
- Experience in working with MS Windows environments and with MS development tools
- Database knowledge (i.e. SQL and N-tier applications)
- Able to design, develop, architect and test, complex, object-oriented, N-Tier software solutions from scratch
- Able to solve complex problems in complex systems
- Able to accurately scope deliverables and act independently on tasks.
- Able to accurately create schedules for product delivery (including dependencies, risks, issues, etc.)
- Experience in working with functional teams to ensure delivery of quality software
- Excellent communication skills including proficiency in both written and spoken English
Job Vacancy: Principal Software Engineer (3)
Job Description:
- The position is responsible for Developing and applying advanced methods, theories and research techniques to the design and development of complex systems hardware and software across multiple platforms. .
- The Principal Software Engineer also directs problem solving projects or major phases of projects in the investigation and solution of advanced technical problems.
- He coordinates technical support staff, determines methods of approach, organizes means for problem resolution, reviews project progress, recommends technical corrections and evaluates results.
- The position also reviews literature, patents and current practices, assesses vendor capabilities, and provides technical consultation.
Requirements:
- Over 10 years of related experience
- BS or MS degree in Engineering or Computer Science. Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems. Courses in Databases and Multimedia are a plus.
- Experience in working with MS Windows environments and with MS development tools
- Experience in working with functional teams to ensure delivery of quality software
- Skillful with object -oriented programming (i.e. C, C++ or C#), new/advanced programming languages and integrated automation systems.
- Knowledge of networking and multi-threaded applications
- Database knowledge (i.e. SQL and N-tier applications)
- Able to design, develop, architect and test complex, object-oriented, N-Tier software solutions from scratch
- Able to solve complex problems in complex systems
- Able to accurately scope deliverables and act independently on tasks.
- Able to accurately create schedules for product delivery (including dependencies, risks, issues, etc.)
Job Vacancy: Senior Accountant (1)
Job Description:
Commissions
- Quarterly calculations including Accrual and Pay Out
- Review accounting entries and recording commission payouts to general ledger
- Identify useful systems reports to minimize manual input and streamline spreadsheets
Revenue Reconciliations
- Preparing revenue month-end close, including all journal entries
- Prepare monthly revenue reconciliations,
- Perform special projects as they arise within the finance department
- Work with auditors
- Participate in month-end and year-end closes.
Requirements:
- BA or BS with accounting focus and at least three years of relevant work experience
- Strong accounting fundamentals
- Good written and oral communication skills
- Working knowledge of Oracle
- Strong attention to detail
- Strong organizational skills
- Strong MS Excel skills
- Understanding of SOX
- Exposure to 97-2
- Ability to work independently and efficiently
Job Vacancy: Business Application Programmers
Job Description:
- Primary responsibility will be to program applications and tools for the sales team and sales fulfillment process.
- This includes a comprehensive business flow from the lead/opportunity through shipment and on to the post installation support.
Requirements:
- Education to a degree level: minimum BS/BA, preferably in Computer Science, and/or 4-6 years equivalent work experience.
- Required technical skills: VBA for Excel and Access. Candidate should have solid relational database knowledge and experience, particularly with MS SQL Server and MS Access.
- Experience with Oracle Financials, Database and reporting utilities preferred.
- Minimum of 5 years of experience in business application support with off-the-shelf and internally developed applications including financial and sales force automation applications. Experience in diverse technical environments including but not limited to mid range HPUX & Linux, distributed Intel based platforms running Microsoft software and web-based environments.
- Strong project management experience and leadership abilities are required.
- Ability to grasp problems both from a business and technical standpoint and to develop and implement appropriate solutions. Solid understanding of the project management lifecycle and software development lifecycle.
- Must be highly organized and detail-oriented. Experienced in managing multiple projects with continuous deadlines.
- Motivated self-starter able to work independently and as part of the team.
Job Vacancy: Technical Support Engineers (5)
Job Description:
- Consistently pass the spot case audit check conducted by management and/or leaders
- Must be flexible and be able to work/cover different shifts when needed
- Must assist the department with weekend rotation
- Provide exceptional customer service to internal and external customers
- Work together and respect fellow team members
Requirements:
The focus of this opening is for a CUSTOMER SERVICE PROFESSIONAL with strong computer skills and as such this job requires the ability to multi-task, prioritize calls and display strong time-management skills. You will be required to take ownership of as part of a team to answer live phone queue calls as fast as possible while accurately recording the customers issue, contact information and setting the proper expectations for follow-up. A candidate for this job must also have very clear technical writing skills as service requests must be recorded for each issue and the detail must be accurate and customer readable.
- 3-5 years experience in a customer service, technical support/helpdesk environment.
- EXCELLENT CUSTOMER SERVICE SKILLS A MUST. Verbal & written (English) communication skills are key
- MS Windows 2000 or MS Windows 2003 experience. ( MCSE a plus )
- Basic LAN/WAN experience
- BS in Computer Science, Computer Engineering, ECE or equivalent
- Basic SQL server experience a plus.
Job Vacancy: Course Developer (1)
Job Description:
- The Course Developerl will be responsible for developing Computer Based Training (CBT) and Instructor Led Training (ILT) courses for the Educational Services department.
- Using various sources of information, documentation, PPT slides, notes, engineering diagrams etc. they would be responsible for developing CBT courses.
- These courses will be placed on the Learning Management System (LMS) to be used by internal staff so they may become certified in their job functions.
- These courses and/or certifications are required for TL9000 certification.
Requirements:
- CBT (Computer Based Training) Course Development experience
- LMS (Learning Management System) experience
- Studio System course developing experience is a plus
- SCORM (Shared Content Object Reference Model) experience is a plus
- Articulate software experience
- Captivate software experience is a plus
- ISO 9000 or TL 9000 compliancies experience is a plus
- Microsoft Project Management experience
- Ability to handle multiple projects
- Ability to work with little supervision
Job Vacancy: Software QA Test Engineers
Job Description:
- Designs, prepares documents and executes software quality assurance testing..
- Utilizes formal test and software quality assurance (SQA) methodologies and constructs test databases and network setups.
- Creates, extends, updates, and maintains functional details in client regression test plans.
- Sets up experimental networks, including configuration of servers, hardware and software on host operating systems to run simulations and testing.
- Responsible for coordinating SQA project tests when testing is performed across several related projects.
- Analyzes and reports significant bugs under the appropriate project/product.
- Tracks all bugs and project issues.
Requirements:
- Requires relational database experience, automation and programming experience
- Knowledge of software architectures and all supported platforms (i.e., PCs, PC Networks, UNIX).
Other Preferences:
- Typical Education: BS degree in Computer Science or Engineering
- 4-7 years relevant experience (for Senior Software QA Engineer position)
- 1-2 years relevant experience (for Software QA Engineer I position)
Job Vacancy: Sales Associates
Description:
- A SeaChange Sales and Marketing Associate is responsible for helping the sales force with presentations, preparation of proposals; will also respond to customer requests for information on products, services, presentations, system configurations and quoting.
- Works at the direction of the Vice President or his designee. The position requires the candidates to work closely with the partner base (includes vendors of set-top boxes, network equipment, video encoding, video encryption, content providers and interactive television application developers).
Requirements:
- Strong communications (written and English verbal) skills
- Bachelors degree required (business or technical )
- A desire for a career in technology marketing and sales
- Enthusiasm and experience with high-tech products and services, especially TV and streaming video (TiVo, You Tube, MySpace)
- Strong organizational skills
- Ability to multi task and desire to work hard
- Experience working with sales, marketing and engineering organizations a plus
- Willing to work on night shift (US Eastern time)
Job Vacancy: Manager – Technical Support
Job Description:
This position will play a key role in ensuring overall customer satisfaction for our Asia-Pacific customers. Position will have a team of Technical Support staff supporting multiple product lines. Other responsibilities include:
- Local Support and Management
- Manage revenue and expense forecasting as well as metrics measurement for the Customer Service Group.
- Based in our Manila, Philippines office, reporting to U.S. Based management.
- Travel to customer sites and U.S. Corporate Office (as needed).
- Continual communication and coordination with the Corporate office, Sales, Engineering and Manufacturing groups for ongoing support of Worldwide Customers.
Requirements:
- Possess five years or greater experience in a Customer Service Manager or Director level management position. Knowledgeable in all facets of a multimillion dollar service organization.
- Ten plus years experience in Customer Service supporting computer-based technical products. Experience should be focused on product deployments and support.
- Knowledgeable in HighTech industry. (Networks, IS, Communications, Television, etc.)
- Technical degree and/or Business degree preferred.
- Travel flexibility.
- Must speak fluent English.
- Ability to communicate in Japanese, Korean, or Chinese is also desired but, not a requirement.
- Must have valid Passport
Send applications to:
Melinda Domingo email: Melinda.domingo@schange.com
Lucy Collada email: lucy.collada@schange.com
Visit our website: www.schange.com
Office Address: 4/F Golden Sun BldgII, 29 Mindanao Ave., Brgy Pag-Asa, Q.C.
Tel No. (+632) 9274752 |
