De La Salle University - Manila

Technology Operations and Support Group

Our Services

Customer Service and Technical Support

• Accommodate and assist telephone calls, email queries and walk-in clients
• Assist users with their technical problems with basic troubleshooting
• Assist users with online activities (e.g. enrollment, adjustment, dropping etc.)

Account Activation

• Activate accounts of faculty administrators, organizations, office accounts, scholars and contractual staff.

E-mail Announcements

• Posting of announcements from the different departments and offices in the University

Wifi Configuration

• Help students/faculty configure Wi-Fi connection on their laptops, PDA phones, etc.

Trainings

• Conduct orientation to new faculty and graduate students
• Conduct trainings to faculty and staff

Network Troubleshooting

• Check network configuration and settings
• Repair network related hardware/software problems

New IT Equipments

• Setting up and configuration of computers
• Transferring of files
• Setting up and transferring of other IT equipments
• Configure printer sharing and network printing.

Software Installation, Configuration, and Troubleshooting

• Repair corrupted system files and operating system
• Removal of virus
• Installation/reinstallation of Anti-Virus
• Upgrading/reinstallation of OS
• Upgrading/reinstallation of standard software
• Upgrading/reinstallation of special software (e. g. AutoCAD, PitStat)

Hardware Troubleshooting

• Repair and upgrade hardware

Preventive Maintenance

• Cleaning of hardware
• Scan and disinfect units with viruses
• Refurbishing of hardware

Wifi Configuration

• Help students/faculty configure Wifi connection on their laptops, PDA phones, and others on site

Burning-In of Service Units and New Units

• Hardware check-up and cleaning
• Install standard softwares
• Putting inventory stickers on units