De La Salle University - Manila

Technology Operations and Support Group

Overview

The ITC - Technology Operations and Support Group (TOS) is responsible for the installation and maintenance of all computer facilities and other related IT equipments in the University.

TOS also handles technical support, MLS account activation, posting of email announcements, Wi-Fi activation. Trainings are also being conducted by TOS for the benefit of the faculty and co-academic personnel (CAP).

Vision

TOS envisions on giving quality support services and exceeding customer satisfaction to all sectors of the University.

Mission

Core Purpose

• To provide readily efficient IT support services to the University

Quality Policy

• Utmost customer satisfaction
• Prompt/positive response to customers' requests
• Immediate feedback to customers' requests
• Continuous learning of advancements in technology and management skills

Services

View the Technology Operations and Support Group's list of services.

Group Head
Mary Jean B. Soria

Field Technical Support Section
Christopher V. Madrona, Section Head
Randy S. Caldo, PC/Network Engineer
Aaron B. Capuno, PC/Network Engineer
Arnel Roland T. Garing, PC/Network Engineer
Mark Gil F. Resureccion, PC/Network Engineer

Help Desk Section
Criselda R. Fortaleza, Section Head
Jenalene A. Ambat, Help Desk
Oliver A. Reyes, Help Desk

In-House Technical Support Section
Jayson D. Valenzuela, Section Head
Alexander R. Quesea, PC/Network Engineer
Jonel Ray A. Soco, PC/Network Engineer