De La Salle University - Manila

Systems Administration Office

Mission

Provide the IT infrastructure and support services to the University

Vision

Have a complete IT infrastructure with 99.9% annual uptime or better

Quality Policy

• At least 99.9% availability of computing resources
• Utmost customer satisfaction
• Prompt/positive response to customers’ requests
• Continuous learning of advancements in technology
• Immediate feedback to customers’ requests

Note: 99.9% uptime means a maximum of 8.76 hours of annual unscheduled downtime. This excludes downtime due to hardware and software upgrades, preventive maintenance, and the like.

Department Head
Allan U. Tee

Staff
Nicasio M. Bonao, Sr. Systems Administrator
Leo D. Magsisi, Sr. Systems Administrator
Dani Anne A. Sarmiento, Systems Administrator
Mark John B. Esteban, Systems Administrator