De La Salle University - Manila

Pathfinder - Total Quality Management

Scope Note :

"Management approach to long-term success through customer satisfaction (based on concepts developed by W. Edwards Deming and Joseph M. Juran) - TQM involves all members of an organization in continuously improving processes, products, and; services" (Source: http://cunningham.acer.edu.au/mulcgi/index.htm).

Use For :

• Continuous quality improvement
• Quality management, Total
• Total quality
• TQM (Total quality management)

Broader Terms :

• Administration
• Management
• Quality

Related Terms :

• Corporate culture
• Cost of quality
• Customer satisfaction
• Employer employee relationship
• ISO standards
• Management teams
• Organizational change
• Organizational development
• Participative decision making
• Quality assurance
• Quality circles
• Quality control
• Quality management
• Quality of service
• Quality standards
• Teamwork
• World class companies

Narrower Terms :

• Benchmarking (Management)
• Best practice
• Six Sigma

BOOKS

Reference sources located at the Information-Reference Section, 2nd floor:

• A project-by-project approach to quality : a practical handbook for individuals, teams, and organizations. Richard Capper. HD 62.15 C36 1998
• Assessing business excellence : a guide to self-assessment. L.J. Porter, S.J. Tanner. HD 62.15 P67 1996
• The Baldrige award for education : how to measure and document quality improvement. Jerome S. Arcaro. LB 2822.75 A7 1995
• Building coalitions : how to link TQE schools with government, business, and community. Betty E. Steffy, Jane Clark Lindle. LB 2805 T67 1994 v.5
• Business process improvement : planning and implementation. Bennet P. Lientz, Kathryn P. Rea. HD 58.87 L54 1999
• Creating learning places for teachers, too. Larry E. Frase, Sharon C. Conley. LB 2805 T67 1994 v.3
• Cultural transformation : nine factors for continuous business improvement. Jeff Cartwright. HD 62.15 C39 1999
• Demystifying six sigma : a company-wide approach to continuous improvement. Alan Larson. HD62.15.L36 2003
• Electronic systems quality management handbook. Marsha Ludwig-Becker. TK7836 E38 1998
• The executive guide to implementing quality systems. Peter Mears, Frank Voehl. HD 62.15 M4 1995
• Four days with Dr. Deming : a strategy for modern methods of management. William J. Latzko, David M. Saunders. HD 62.15 L37 1995
• Getting results : five absolutes for high performance. Clinton O. Longnecker, Jack L. Simonetti. HD 58.9 L66 2001
• Implementation of total quality management : a comprehensive training program. Rolf E. Rogers. HD 62.15 R64 1996
• Increasing effectiveness : a guide to quality management. John Stone. HD58.9 .S76 1997
• Insights to performance excellence in education : an inside look at the ... Baldrige Award criteria for education. LA 217.2 I57 2000
• Integrating total quality management in a library setting. Susan Jurow, Susan B. Barnard.. Z 678 J68 v.18 no.1/2
• The ISO 9000 book : a global competitor's guide to compliance & certification. John T. Rabbit, Peter A. Bergh. TS 156 R3 1993
• ISO 9000 : motivating the people, mastering the process, achieving registration! David Stevenson Huyink, Craig Westover. TS 156 H89 1994
• ISO 9000 quality systems handbook. David Hoyle. TS 156 H69 2001
• ISO 9000, handbook of quality standards and compliance. TS 156 I86 1992
• Making governance work : TQE for school boards. William K. Poston, Jr. LB 2805 T67 1994 v.8
• The manager's handbook of total quality management. Debashis Sarkar. HD 62.15 S34 1998
• The nonprofit handbook : management. Tracy Daniel Connors. HD 62.6 N65 1997
• Process redesign : the implementation guide for managers. Arthur R. Tenner, Irving J. De Toro. HD 58.87 T46 1997
• The quality education challenge. Carolyn J. Downey, Larry E. Frase, Jeffrey J. Peters. LB 2805 D68 1994
• Quality games for trainers : 101 playful lessons in quality and continuous improvement. Marlene Caroselli. HD 62.15 C37 1996
• Quality in action : 93 lessons in leadership, participation, and measurement. Patrick L. Townsend, Joan E. Gebhardt. HD 62.15 T68 1992
• Quality in education : an implementation handbook. Jerome S. Arcaro. LB 2805 A69 1997
• Quality : management essentials. David Hoyle. TS 156 H695 2007.
  Quality restaurant service guaranteed : a training outline. Nancy Loman Scanlon. TX 911.3 Q34 S24 1998
• Quality samurai : designed pathways for TQM implementation. T.R. Natarajan, Edwina Pio. HD 62.15 N37 1999
• The quality yearbook. HD 62.15 Q347
• Six sigma tool navigator : the master guide for teams. Walter J. Michalski; Dana G. King. HD62.15 .M5 2003
• Structuring schools for success : a view from the inside. Mary Scheetz, Tracy Benson. LB 2805 T67 1994 v.11
• Teacher unions and TQE : building quality labor relations. William A. Streshly, Todd A. DeMitchell. LB 2805 T67 1994 v.6
• Teams in education : creating an integrated approach. Jerome S. Arcaro. LB 2805 A7 1995
• Total quality essentials : using quality tools and systems to improve and manage your business. Sarvandan Singh Soin. HD 62.15 S635 1998
• Total quality handbook. David L. Goetsch, Stanley B. Davis. HD 62.15 G647 2001
• Total quality handbook : the executive guide to the new way of doing business. HD 62.15 T65 1999
• Total quality management for custodial operations : a guide to understanding and applying the key elements of total quality management. TX 955 G38 1994
• Total quality management in government : a practical guide for the real world. Steven Cohen, Ronald Brand. JF 1411 C64 1993
• Total quality management in libraries : a sourcebook. Rosanna M. O'Neil. Z 678 O54 1994
• The TQM almanac. Timeplace, Inc. HD 62.15 T57 1994/1995
• TQM engineering handbook. D.H. Stamatis. TS 156.2 S7 1997
• TQM facilitator's guide. Jerome S. Arcaro. HD 62.15 A7 1997
• TQManager : a practical guide for managing in a total quality organization. Warren H. Schmidt; Jerome P. Finnigan. HD 62.15 S35 1993
• The T.Q.M. toolkit : a guide to practical techniques for total quality management. Jenny Waller; Derek Allen; Andrew Burns. HD 62.15 W34 1995

Texts located at American Studies Resource Center, Ground floor:

• Fourth generation management : the new business consciousness. Brian L. Joiner. HD 62.15 J64 1994b
• The leadership imperative : what innovative business leaders are doing today to create the successful companies for tomorrow. Robert Heller. HD 70 U5 H44 1995
• A new American TQM : four practical revolutions in management. Shoji Shiba, Alan Graham, David Walden. HD 62.15 S55 1993
• Quality on trial. Roger J. Howe, Dee Gaeddert, Maynard A. Howe. HD 62.15 H68 1992
• Total quality management : strategies and techniques proven at today's most successful companies. Stephen George, Arnold Weimerskirch. HD 62.15 G46 1994
• Total quality management in government : a practical guide for the real world. Steven Cohen, Ronald Brand. JF 1411 C64 1993
• TQManager : a practical guide for managing in a total quality organization. Warren H. Schmidt, Jerome P. Finnigan. HD 62.15 S35 1993

Text located at the Br. Andrew Gonzalez Hall Library, 2nd floor:

• Total quality management and the school. Stephen Murgatroyd, Colin Morgan. LB 2805 M87 1993

Text located at the Br. Benedict Learning Resource Center, Andrew Gonzales Hall, 18th floor:

• Developing a quality curriculum. Allan A. Glatthorn. LB2806.15 .G49 1994

Texts located at the Circulation Section, 3rd floor:

• Achieving quality through continual improvement. Claude W. Burrill, Johannes Ledolter. HD 62.15 B86 1999
• Auditing for environmental quality leadership : beyond compliance to environmental excellence. John T. Willig. HD 30.255 A9 1995.
• Benchmarking for best practice : continuous learning through sustainable innovation. Mohamed Zairi. HD 62.15 Z335 1996
• Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies. Patricia Keehley ... [et al.]. JK468.T67 B46 1997.
• Beyond quality : new standards of total performance that can change the future of corporate America. HD 70 U5 B68 1992.
• Beyond total quality management : toward the emerging paradigm. HD 62.15 B49 1994.
• Breakthrough thinking in total quality management. Glen D. Hoffherr, John W. Moran, Gerald Nadler. HD 62.15 H64 1994
• Bringing total quality to sales. Cas Welch and Pete Geissler. HF 5415.13 W45 1992
• Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness. H.J. Harrington. TS 156 H36 1991
• Business process reengineering : breakpoint strategies for market dominance. Henry J. Johansson ... [et al.]. HD 62.15 B87 1994
• Cases in total quality management. John S. Oakland, Leslie J. Porter. HD 62.15 O34 1994
• Cases in total quality management : manufacturing and services. Jay H. Heizer, Jay Nathan. HD 62.15 H44 1998
• Company-wide total quality control. Shigeru Mizuno. HD 56 M5813 1988
• Completeness : quality for the 21st century. Philip B. Crosby. HD 62.15 C76 1992
• Creating culture change : the key to successful total quality management. Philip E. Atkinson. HD 62.15 A84 1990
• Creating quality in the classroom. Janice Arcaco. LB 2805 A68 1995
• Customer-driven project management : a new paradigm in total quality implementation. Bruce T. Barkley, James H. Saylor. HD 69 P75 B37 1994
• Customer-focused quality : what to do on Monday morning. Tom Hinton, Wini Schaeffer. HF 5415.5 H56 1994
• The death and life of the American quality movement. Robert E. Cole. HD 62.15 D4 1995
• The Deming vision : SPC/TQM for administrators. Gary Fellers. HD 62.15 F44 1992
• The human dimension of quality. Brian Thomas. HD 62.15 T56 1995
• Education quality management : effective schools through systematic change. Jerry J. Herman, Janice L. Herman. LB 2801 A2 H47 1994
• Employee involvement and total quality management : practices and results in fortune 1000 companies. Edward E. Lawler III, Susan Albers Mohrman, Gerald E. Ledford, Jr. HD 5660 U5 L38 1992
• Environmental TQM. John T. Willig. GE 170 E59 1994
• Extreme Toyota : radical contradictions that drive success at the world's best manufacturer. Emi Osono ... [et al.] ; Susan J. Bigelow. HD 9710 J34 2008
• Fast track to quality : a 12-month program for small to mid-sized businesses. Roger Tunks. HD 62.15 T86 1992.
• Focused quality : managing for results. Harvey K. Brelin, C. Jackson Grayson, Jr. HD 62.15 F6 1994
• Fourth generation management : the new business consciousness. HD 62.15 J64 1994
• Global quality : the new management culture. John Macdonald, John Piggott. HD 62.15 M3 1996
• A history of managing for quality : the evolution, trends, and future directions of managing for quality. J.M. Juran. HD 62.15 H57 1995
• Hoshin Kanri : policy deployment for successful TQM. Yoji Akao. TS 155 A3513 1991
• How to eat an elephant : a slice by slice guide to total quality management. John Gilbert. HD 62.15 G54 1992
• Implementing total quality. David L. Goetsch, Stanley Davis. HD 62.15 G634 1995
• Improving student learning : applying Deming's quality principles in classrooms. Lee Jenkins. LB2822.82 .J46 2003
• Integrating reengineering with total quality. Joseph N. Kelada. HD 62.15 K44 1996
• Introduction to modern statistical quality control and management. J.A. Swift. TS 156 S94 1995
• Introduction to total quality : quality management for production, processing, and services. David L. Goetsch, Stanley B. Davis. HD 62.15 G635 1997
• Introduction to total quality : quality, productivity, competitiveness. David L. Goesch. HD 62.15 G64 1994
• It's the customer (your real boss) : creating and delivering world-class banking services. Rene T. Domingo. HG 1616 C87 D65 1999
• Kaizen for the shopfloor. TS155 .K34 2002
• Leadership, perspective, and restructuring for total quality : an essential instrument to improve market share and productivity. Richard J. Pierce. HD 62.15 L4 1991
• Leaning into six sigma : a parable of the journey to six sigma and a lean enterprise. Barbara Wheat, Chuck Mills, Mike Carnell. HD62.15 .W47 2003
• The management and control of quality. James R. Evans, William M. Lindsay. TS156 .E9 2002
• Management development and training : a TQM approach. Harry Costin. HD 62.15 C67 1996
• Management excellence through quality. Thomas J. Barry. HD 62.15 B37 1991
• Management of new technologies for global competitiveness. Christian N. Madu. HD 31 M3535 1993
• The management of quality and its control. Charles S. Tapiero. HD 62.15 T36 1996
• Managing for total quality : from Deming to Taguchi and SPC. N. Logothetis. HD 62.15 L64 1992
• Managing quality in higher education : an international perspective on institutional assessment and change. John Brennan, Tarla Shah. LB 2331.62 B7 2000
• Managing the total quality transformation. Thomas H. Berry. HF 5415.157 B47 1991
• Manufacturing and business excellence : strategies, techniques and technology. Ian Warnock. HD 62.15 W37 1996
• Marketing planning in a total quality environment. Robert E. Linneman, John L. Stanton. HF 5415.13 L46 1995
• The myths of Japanese quality. Ray and Cindelyn Eberts. HD 62.15 E24 1995
• The new economics : for industry, government, education. W. Edwards Deming. HD62.15 .D46 2000
• Orchestrating learning with quality. David P. Langford, Barbara A. Cleary. LB 1027 L37 1999
• Organizing for high performance : employee involvement, TQM, reengineering, and knowledge management in the Fortune 1000 : the CEO report. Edward E. Lawler III, Susan Albers Mohrman, George Benson. HD5660.U5 L39 2001
• Principles and practices of organizational performance excellence. T.J. Cartin. HD 62.15 C38 1999
• Principles of total quality. Vincent K. Omachonu, Joel E. Ross. HD 62.15 O5 1994
• Production and operations management : total quality and responsiveness. Hamid Noori, Russell Radford. TS 155 N59 1995
• The quality-empowered business. Robert H. Wilkins. HD 62.15 W54 1994
• Quality and excellence in human services. Paul Dickens. HV 31 D5 1994
• Quality and me : lessons from an evolving life. Philip B. Crosby. HD 62.15 C77 1999
• Quality and statistics : total quality management.Milton J. Kowalewski, Jr. TS 156 Q27 1994.
• Quality in America : how to implement a competitive quality program. V. Daniel Hunt. HD 62.15 H86 1992
• Quality is everybody's business. Patrick L. Townsend, Joan E. Gebhardt. HD 62.15 T69 2000
• Quality is just the beginning : managing for total responsiveness. Steve Levit. HD 62.15 L48 1994
• Quality is personal : a foundation for total quality management. Harry V. Robrts, Bernard F. Sergesketter. HD 62.15 R6 1993
• Quality management : introduction to total quality management for production, processing, and services. David L. Goetsch, Stanley B. Davis. HD62.15 .G64 2003
• Quality management for information and library managers. Peter Brophy, Kate Coulling. Z 678.8 G7 B76 1996
• Quality means survival : caveat vendidor, let the seller beware. Rene T. Domingo. HD 31 D58 1997
• Quality or else : the revolution in world business. Llyod Dobyns, Clare Crawford-Mason. HD 62.15 D6 1991
• The quality team concept in total quality control. John M. Ryan. HD 62.15 R9 1992
• Quality wars : the triumphs and defeats of American business. Jeremy Main. HD 62.15 M34 1994
• Quantum quality : quality improvement through innovation, learning & creativity. William C. Miller. HD 62.15 M54 1993
• Reinventing the workplace : how business and employees can both win. David I. Levine. HD 6550 L48 1995
• Return on quality : measuring the financial impact of your company's quest for quality. Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. HD 62.15 R87 1994
• Small business success through TQM : practical methods to improve your organization's performance. Terry Ehresman. HD 62.7 E47 1995
• Small business total quality. Neil Huxtable. HD 2341 H89 1995
• Solving quality and productivity problems : goodmeasure's guide to corrective action. Peso Tana. HD 62.15 S64 1988
• Standard work for the shopfloor. TS155 .S74 2002
• Strategic planning that makes things happen : getting from where you are to where you want to be. William C. Bean HD 30.28 B44 1993
• Synchroservice! : the innovative way to build a dynasty of customers. Richard J. Schonberger, Edward M. Knod, Jr. HF 5415.5 S34 1994
• The success paradigm : creating organizational effectiveness through quality and strategy. Michael E. Friesen, James A. Johnson. HD 58.9 F74 1995.
• Thinking about quality : progress, wisdom, and Deming philosophy. Lloyd Dobyns, Clare Crawford-Mason. TS 156 D64 1994
• Total engineering quality management. Ronald J. Cottman. TS 156 C67 1993
• Total manufacturing assurance : controlling, product reliability, safety, and quality. Douglas C. Brauer, John Cesarone. TS 155 B724 1991
• Total organizational excellence : achieving world-class performance. John S. Oakland. HD 62.15 O345 2001
• Total productivity management : a systemic and quantitative approach to compete in quality, price and time. David J. Sumanth. T 58.8 S95 1998
• Total quality : an executive's guide for the 1990s. Ernst & Young Quality Improvement Consulting Group, [Ernest C. Huge, editor]. TS 156 T67 1990
• Total quality and human resources : an executive guide. Barrie Dale and Cary Cooper. HD 62.15 D35 1992
• Total quality and productivity management in health care organizations. Vincent K. Omachonu. RA 971 O5 1991
• The total quality corporation : how 10 major companies turned quality and environmental challenges to competitive advantage in the 1990s. Francis McInerney and Sean White. HD 30.255 M3 1995
• Total quality education : transforming schools into learning places. Fenwick W. English, John C. Hill. LB 2805 E54 1994
• Total quality in higher education. Ralph G. Lewis, Douglas H. Smith. LB 2341 L48 1994
• Total quality in managing human resources. Joseph A. Petrick, Diana S. Furr. HF 5549 P47 1995
• Total quality in marketing. William C. Johnson, Richard J. Chvala. HF 5415.13 J56 1996.
• Total quality in research and development. Gregory C. McLaughlin. Q 180 A1 M35 1995
• Total quality in the chemical industry. Edited by G.R. Turner, J.M. Askey. HD 9650.5 T67 1992
• Total quality management : guiding principles for application. Jack P. Pekar. HD 62.15 P46 1995
• Total quality : management, organization and strategy. James R. Evans, James W. Dean, Jr. HD 62.15 E8 2000
• Total quality management : strategies and techniques proven at today's most successful companies. Stephen George, Arnold Weimerskirch. HD 62.15 G46 1994.
• Total quality management : text, cases, and readings. Joel E. Ross. HD 62.15 R67 1995
• Total quality management : text with cases. John S. Oakland, Amrik S. Sohal. HD 62.15 O35 1996
• Total quality management : three steps to continuous improvement. Arthur R. Tenner, Irving J. DeToro. HD 62.15 T46 1992
• Total quality management for software. G. Gordon Schulmeyer, James I. McManus. QA76.76 Q35 T67 1993
• Total quality management in human service organizations. Lawrence L. Martin. HV 95 M37 1993
• Total quality management in information services. Guy St. Clair. ZA 3157 S24 1997
• Total quality management in the public sector : an international perspective. Colin Morgan, Stephen Murgatroyd. JF 1525 T67 M67 1994
• Total quality management. Dale H. Besterfield . HD 62.15 T67 2003
• Total quality service : a simplified approach to using the Baldrige Award criteria. Sheila Kessler. HD 62.15 K47 1995
• Total quality through project management. Jeffrey S. Leavitt, Philip C. Nunn. HD 69 P75 L4 1994
• The TQE principal : a transformed leader. Richard Sagor, Bruce G. Barnett. LB 2805 S17 1994.
• TQE, technology and teaching. Eugene R. Hertzke, Warren E. Olson. LB1028.3 H47 1994
• TQM : a step-by-step guide to implementation. Charles N. Weaver. HD 62.15 W4 1991
• TQM for computer software. Robert H. Dunn, Richard S. Ullman. QA76.76 Q35 D87 1994
• TQM for information systems management : quality practices for continuous improvement. James W. Cortada. T 58.64 C67 1996
• TQM for purchasing management. James F. Cali. HD 39.5 C35 1993
• TQM for sales and marketing management. James W. Cortada. HF 5438.4 C67 1993
• TQM for technical groups : total quality principles for product development. Kiyoshi Uchimaru, Susumu Okamoto, Bunteru Kurahara TS 171.4 U2413 1993
• TQM in action : a practical approach to continuous performance improvement. John Pike, Richard Barnes. HD 62.15 P54 1996
• Uncommon sense : creating business excellence in your organization. Stephen George. HD 62.15 G47 1997
• Vision, values, and courage : leadership for quality management. Neil H. Snyder, James J. Dowd, Jr., Dianne Morse Houghton. HD 57.7 S69 1994

Texts located at European Documentation Centre, Ground floor:

• Quality networking in Europe. HD 62.15 Q34 1996
• Quality improvement in European public services : concepts, cases and commentary. Christopher Pollitt, Geert Bouckaert. JN 94 A69 T676 1995

Texts located at the Filipiniana Section, 4th floor:

• Quality matters : creating a culture of quality. Raul M. Mirasol. HD62.15 .M57 2004
• Total quality management in the Philippine industrial setting : a manual. Prepared by Tomas Q.D. Andres. HD 62.15 A54 1996

Texts located at GSB Library, La Salle Greenhils, Mandaluyong City:

• Implementing TQM : competing in the nineties through total quality management. Joseph R. Jablonski, Paul Hartman. HD 62.15 J3 1992
• Insights to performance excellence in education : an inside look at the ... Baldrige Award criteria for education. LA 217.2 I57 2000
• Quality and me : lessons from an evolving life. Philip B. Crosby. HD 62.15 C77 1999
• Total quality control essentials : key elements, methodologies, and managing for success. Sarvandan Singh Soin. HD62.15 S634 1993
• Total quality handbook. David L. Goetsch, Stanley B. Davis. HD 62.15 G647 2001
• TQM : a step-by-step guide to implementation. Charles N. Weaver. HD 62.15 W4 1991

Texts located at GSB-RCBC Library, 4th floor, RCBC Bldg., Makati City:

• Connected : a global approach to managing complexity. Willy A. Sussland. HD 66 S964 2000
• Creating culture change : the key to successful total quality management. Philip E. Atkinson. HD 62.15 A84 1990
• Effective benchmarking learning from the best. Mohamed Zairi. HD 62.15 Z34 1996
• A history of managing for quality : the evolution, trends, and future directions of managing for quality. J.M. Juran. HD 62.15 H57 1995
• The management and control of quality. James R. Evans, William M. Lindsay. TS156 E9 1993.
• Quality management : introduction to total quality management for production, processing, and services. David L. Goetsch, Stanley B. Davis. HD 62.15 G64 2000
• Quality means survival : caveat vendidor, let the seller beware. Rene T. Domingo. HD 31 D58 1997
• Relevance regained : from top-down control to bottom-up empowerment. H. Thomas Johnson. HD 31 J64 1992
• Total quality management : performance and cost measures : the strategy for economic survival. Dorsey J. Talley. HF 5415.157 T34 1991

FACULTY PUBLICATIONS
(Archives Section, 4th floor)

• Formulating a multi-attribute diagnostic model for total quality management for large manufacturing companies in the Philippines. Manalang, Anna Bella Siriban. Inhenyeriya 2(1):September 2001. p14-28.
• Total quality management (TQM). Cua, Karen Jane. 2003
• The view from Taft: ICTs and service quality management. Divinagracia, Louie A. Manila Bulletin : April 24, 2003.
• The view from Taft: Quality management. Mina, Enrico C. Source Business World 8(32): September 8, 1994. p.4.
  

VERTICAL FILES
(Information-Reference Section, 2nd floor)

• Building balanced scorecard with SWOT analysis, and implementing "Sun Tzu's the art of business management strategies" on QFD methodology. VF 01859
• Business process re-engineering to total quality management : an examination of the issues. VF 01859
• Core principles of total quality management and what educational institutions can do to help the quality revolution. VF 00948
• The Deming leadership method : a behavioural and technical approach. VF 01859
• Enhancing manufacturing information management through TQM. VF 01864
• Exploring the common ground of total relationship management (TRM) and total quality management (TQM). VF 01859
• The establishment of an integrated management system--a paradigm for railway engineering management. VF 01864
• An integrated view of project and quality management for project-based organizations. VF 01859
• The Philippines statistical system and total quality management. B.T. Onate. The Philippine Statistician 48(1-4) 27+ 1999. VF 01267
• The road to total quality : views of industry experts. VF 01245
• School attendance problems : using the TQM tools to identify root causes. VF 01865
• Strategic management spin-offs of the Deming approach. VF 01859
• A study of the relationship between quality management practices and performance in small businesses. VF 01859
• A systematic view of organizational change and TQM. VF 01859
• Total quality management and the Deming approach to quality management. VF 01859
• Total quality management, ISO 9000 certification and performance improvement. VF 01859
• Total relationship management (TRM) and total quality management (TQM). VF 01859
• Total quality management in education : problems and issues for the classroom teacher. L.E.D. Crawford; P. Shutier. VF 01859.
• TQM Practitioners and the De La Salle-Engineering Faculty Members. VF 00434
• Understanding and implementing a total quality management (TQM) approach for Cavite State University. Sangalang, Ruperto S. & Lapitan, Lorenzo C., Jr. CEMDS SPS Staff Paper Series 2(2) June 2002 VF 02089

PERIODICALS

PRINT
(Periodicals Section, 2nd floor)

• Benchmarking for Quality Management & Technology
• Harvard Business Review
• Journal of Quality Technology

ELECTRONIC

EBSCO Host
http://search.ebscohost.com/

• Accountability in Research: Policies & Quality Assurance
• Harvard Business Review
• Journal of Quality Management
• Total Quality Management
• Total Quality Management & Business Excellence

Emerald Insight
http://www.emeraldinsight.com/Insight/

• Benchmarking : an International Journal
• Business Process Management Journal

JSTOR
http://www.jstor.org/

• The Academy of Management Journal
• Journal of International Business Studies
• Management Science
• Strategic Management Journal

PROQUEST Online
http://www.umi.com/pqdauto

• Business Process Management Journal
• Environmental Quality Management
• The Journal for Quality and Participation
• Quality Management in Health Care
• Quality Progress
• Total Quality Management & Business Excellence

Science Direct
http://www.sciencedirect.com

• Journal of Operations Management

THESES AND DISSERTATIONS

LOCAL
(Archives Section, 4th floor)

• Benchmarking CHED-supervised institutions in the Philippines : towards developing quality indicators in higher education (1998-2000). Montealto, Filomena G. 2002. TG-03478
• Development and assessment of a total quality management orientation program for the Sangguniang Kabataan. Marasigan, Benigno Z.; Sarmiento, Jacquelyne B.; Yap, Romulo A., Jr. 1994. TU-06617
• Establishing a consumer classification of defects for bath soap : an application of total quality management concepts. Co Seng, Nina Regina F.; Guiyab, Michael B.; Tiburcio, Milton Joseph C., Jr.; Valles, Edwin Albert T. 1994. TU-09783
• The primary effects of implementing total quality management on the service, working environment, and profitability of trust department's in the Philippines. Alcasid, Cecilia; Basalo, Joel; Nery, Marie Jaynee; Renos, Su Dominic; Tiongco, Ma. Theresita 1997. TU-8738
• A study on the effects of the application of the principles of total quality management on the lending process of the small business division of Equitable-PCI Bank. De Jesus, Cindy B.; Dela Cruz, Ryan Carl A; Reyes, Bernard Alexis F.; Valenova, Leo Andrei L. 2002. TU-11129
• Total quality management : a proposed approach for better products. Guerrero, Carlos R. 1980. TG-929
• Total quality management and organizational change : a case study on the Philam Asset Management, Inc. Del Fierro, Lani Rose. 2002. TU-10913
• Towards a conceptual model of total quality management implementation in service organizations in the Philippines. Teehankee, Benito L. 1999 TG-02854

FOREIGN

PROQUEST Digital Dissertations
http://www.umi.com/pqdauto

• The applicability of total quality management to higher education: a comparative study of perceptions of community college chief academic officers and chief financial officers. Ritter, James M., PhD. Kent State University, 2005. AAT 3185600
• Beyond service quality and expectation: the critical impact of emotions and service experience on customer satisfaction. Tu, Rungting, Ph.D. The University of North Carolina at Chapel Hill, 2004. AAT 3140401
• The impact of worker perceptions of the coherence of quality on corporate strategy deployment: An exploratory case study. Wright, Lawrence, Ph.D., Capella University, 2005. AAT 3159709
• Managing the introduction of quality improvement at Point Park University (Pennsylvania). Hennigan, Paul, EdD. University of Pennsylvania, 2005. AAT 3168026
• Manufacturing system testing measurement and management process. Williams, David Franklin, Ph.D., The University of Texas at Austin, 2005. AAT 3184807

AUDIO VISUAL MATERIALS
(Instructional Media Services, Ground floor)

• Competing through quality [HF 5415.157 G36 1990]
• The cost of quality. [V002214, V002215 ]
• Customer satisfaction-- what is it, anyway? [CD03502, CD03503, DC03504]
• Fast cycle time : aligning purpose, strategy & structure for speed [V001496]
• IEEE videoconference, ISO 9000. [TS156 ]
• Kaizen culture. [CD03481, CD03482, CD03483]
• Lean production. [TS155]
• Motorola : the first Baldrige award. [CD03493, CD03494, CD03495]
• Technicomp quality function deployment : introduction to QFD. [V001045]
• Your place in total quality. [V000118 ]

INTERNET WEBSITES
(Cybernook, Ground floor; Graduate corners, 2nd and 3rd floors)

iSixSigma Quality and Management Resources
http://www.isixsigma.com/
[Retrieved March 16, 2006]
“Includes articles, tools and resources for implementing Six Sigma quality, total quality management, ISO9000, and process improvements programs.”

Total Quality Management
http://lib.upm.edu.my/iistqm.html
[Retrieved March 16, 2006]
“Contains list in finding relevant educational resources on the World Wide Web on Total Quality Management.”

Total Quality Management (TQM)
http://www.managementhelp.org/quality/tqm/tqm.htm
[Retrieved March 16, 2006]
“Categories of information include various perspectives on TQM, related library links and on-line discussion groups.”

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Should you have comments or suggestions on this pathfinder, please call us at these telephone numbers, 536-0244, 524-4611 local 620 or email us through "Ask LORA".

Compiled by: Ms. Marita G. Valerio.

Date: March 2006 / July 2009