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Ask LORA

Library Online Reference Assistant (LORA), a female virtual icon of a reference librarian, provides accurate and instant answers to reference questions through chat, e-mail, social media (e.g. Facebook and Twitter), short messaging system (SMS), and Skype (Voice over IP).


EMAILEmail LORA - Use the ONLINE FORM to send your questions to LORA. Expect a response within 24 hours, excluding Sundays and holidays.
chatChat with LORA - Real-time online help from LORA available during opening hours.
textText LORA - available during library hours
- You can text LORA from any cellphone that supports text messaging. Message and data rates may apply. Text received outside library opening hours (including Sundays and holidays) will be answered the following business day.
callCall LORA - (02) 524-4611 Local 620 / (02) 536-0244 (telefax)
Call us during opening hours.
skypeSkype LORA - Get help via Skype. You can place a video or voice call and chat via instant message. Available during opening hours.
librarianFace-to-Face with RIA - Schedule an appointment with RIA (Roving Information Assistant) for one-on-one reference assistance.
- Available from Monday to Saturday, 9:00AM to 6:00PM